Most Frequently Asked Questions |
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How do I check the status of my order?
What do you charge for shipping and handling?
How do I return an item?
Is it safe to use my credit card online?
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How do I check the status of my order?
You can quickly check the status of your order by clicking on the Order Status link located at the bottom of every page on the site. You will need your registered email address and password to check your order status.
When you place an order at CohabitatHome.com you will receive an order confirmation e-mail immediately that will include your order number and summary.
If you do not have your order number please refer to your e-mail confirmation or send us an email at cohabitathome@aol.com . We can also be reached toll free at 1-800-555-5555.
Monday - Saturday
10:00AM - 6:00PM Pacific Time (PDT,PST)
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What do you charge for shipping and handling?
Our shipping and handling charges are determined by the dollar amount of your order and the shipping method you select. If items are temporarily out-of-stock, the total shipping and handling charges will be automatically adjusted and charged as the merchandise is shipped. See our shipping rates for information about shipping amounts and details in the Shipping Info section of our site.
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How do I return an item?
If you wish to make a return or exchange, please follow these steps:
- Click on the Return button located at the bottom of each webpage.
- Complete the required information on the Return Form and click Submit
- A return authorization will be e-mailed to you.
- Pack and seal your return securely in the original package if possible. Please include a copy of your return authorization. Packages must be returned prepaid. We recommend you insure all packages. CohabitatHome.com cannot accept C.O.D. deliveries
Mail your package to:
Cohabitat
Attn: Returns
6755 Mira Mesa Blvd.
Suite 116
San Diego, CA 92121
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Is it safe to use my credit card online?
Yes. Whenever you place an order on our website, your credit card (or
other payment) information is protected by Secure Sockets Layer (SSL),
a sophisticated technology that encrypts all your private information
as it travels over the Internet. For details on this and other ways we
protect your security, see our privacy statement.
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